A hunt 2 remember Posted October 28, 2020 Share Posted October 28, 2020 I'm writing this wondering if it's only me? Or do others see the same thing? When I went in to get my Outlander serviced and started the process of purchasing Bear, the dealership was ALL ABOUT service... But since Bear has been purchased? CUSTOMER SERVICE HAS BECOME MIA!!!! AND THE TECHNICIANS ARE A JOKE!!! I was having issues with a brake not responding correctly and not allowing the brakes to be bled. After a month of trying to diagnose the issue with NO SUCCESS!!!! I took him to a local CanAm dealer for diagnosis. Made an appointment for a Saturday (a week after the call) and Bear sat until Wednesday to be even looked at. THEN WHY DID THEY HAVE ME BRING IT IN ON SATURDAY??? (Their reasoning for bringing him in Saturday was they didn't have room for him before that, yet he sat five days until anyone looked at him) All that being said, they came back with a diagnosis that my rotor and hub were bent. But worse yet, the front diff was WASTED!!! So.... I ask about warranty on the diff and they tell me they don't replace BROKEN PARTS..... WHY THE "F" WOULD I NEED A WORKING PART WARRANTED???? CROOKED BASTARDS!!! But back to the brakes.... I order the parts THEY said were junk. After recieving the parts and going to replace them..... The rotor did NOT look bent at all so I placed it on the NEW ROTOR.... Guess what? ROTOR WAS PERFECT!!!! Well, maybe if the hub is JACKED bolting the rotor to it would warp it??? So I place the old hub on the new hub and guess what??? NOTHING WRONG THERE EITHER!!!! So lets see, I take my rig to the dealer, pay 180.00 plus the 150.00 in parts only to find out the guide rods that the caliper rides on are tweaked and it will not slide back and forth easily which holds the caliper from staying closed down on the rotor.... Requiring the pedal to be pumped to get the brakes working correctly. Which I had to figure out MYSELF!!! WHAT A SCAM!!!! TOTALLY LOSING FAITH IN CANAM AND THEIR DEALERS!!! Kinda don't see why I should be responsible for the diagnosis fees!!! Considering what is wrong HAS NOTHING TO DO WITH THEIR DIAGNOSIS!!! SHAME ON YOU #SKNORTHWEST 1 Link to comment Share on other sites More sharing options...
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